Linking my Moxee device failed Follow
There are several possible causes for your Moxee device's linking attempt to fail. Here are steps you can take to resolve them:
The Connection LED turned off before linking finished.
The Moxee device might need to be charged or might be entering sleep mode. Press the power button briefly.
- If no LEDs turn on, plug in the Moxee device to charge for at least 1 hour before trying to pair again. The Power LED may have been blinking during your pairing attempt to show low battery.
- If the Connection LED begins blinking and the Power LED remains dark, the Moxee device may be set up for a different Account Owner already. If everyone else who previously had your device has removed it from their account, contact your cellular carrier for additional help.
The Connection LED turned red before linking finished.
Linking your Moxee device requires a reliable cellular signal. Move to an area with strong cellular service from your cellular carrier. This may mean going outdoors or traveling to another location.
The Moxee App says that the device is already in use with another account
If you received a Moxee device from someone else, it may be set up for you as a Device User; ask the person who provided it to you. Device Users do not have to pair the Moxee device they use to their own smartphones. If you received it from someone who does not want to use it under their own account, ask them to make sure they have removed it from their account.